Make a Return - Wilex

MAKE A RETURN

DAMAGED OR FAULTY ITEMS

If your item has arrived damaged or has become faulty over time we urge you to contact us as soon as possible and we will arrange to send you a replacement. You  may not be required to return your damaged item so please get in touch before sending your item back to us.

 

BEFORE YOU SEND YOUR ITEM

Please leave a small note inside your packaged return with your order number, email address and name so we can identify the order. 

 

RETURN ADDRESS

Wilex Returns, 3 Keighley Road, Cross Hills, North Yorkshire, BD20 7DA. 

 

30-DAY MONEY-BACK GUARANTEE

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Wilex's warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • Returns may be rejected if items do not meet the above requirements